Testimonials
Ralph and Stephanie, Springfield VA.
Scope of work: Master bath remodel
"Thanks again for the great work. We are enjoying the new bathroom. You've restored our faith in contractors...... or at least some contractors! Please thank Mark and Jason too. It was a pleasure working with them.
(note: This review is from a letter sent to FBT and not from an Angie's List customer.)
Scope of work: Master bath remodel
"Thanks again for the great work. We are enjoying the new bathroom. You've restored our faith in contractors...... or at least some contractors! Please thank Mark and Jason too. It was a pleasure working with them.
(note: This review is from a letter sent to FBT and not from an Angie's List customer.)
Allen, Springfield VA
Scope of work: Hall bath remodel.
I'd like to take this opportunity to compliment FBT on the outstanding work and customer service provided. Nelson did an excellent job of the highest quality I've seen in the precision of install and design of the tile work; and I have looked over a lot of neighbors and friends bathroom remodels. Nelson is hard working and was a pleasure to work with, always consulted with me appropriately on details, and always accommodating towards our wishes. I've had other Contractor's installers that were hard working and also did high precision work, and although Nelson is a cut above the rest, what really sets FBT apart for me is the Project Management and the owners personal involvement.
Your dedication to keeping the Customer informed of schedule, personally reviewing job details and timely attention to schedule changes and emerging installation problems (i.e., duct interference with recessed lighting) provides a level of customer service way above what I have experienced or heard of. The value this provides in Customer peace of mind (confidence in FBT), ability to schedule personal errands or work schedule during installation, and Customer feeling that "FBT Corporately cares about my home and my time/schedule" cannot be over emphasized.
Thank You So Much!
(note: This review is from a letter sent to FBT from the customer and not from an Angie's List review.)
Scope of work: Hall bath remodel.
I'd like to take this opportunity to compliment FBT on the outstanding work and customer service provided. Nelson did an excellent job of the highest quality I've seen in the precision of install and design of the tile work; and I have looked over a lot of neighbors and friends bathroom remodels. Nelson is hard working and was a pleasure to work with, always consulted with me appropriately on details, and always accommodating towards our wishes. I've had other Contractor's installers that were hard working and also did high precision work, and although Nelson is a cut above the rest, what really sets FBT apart for me is the Project Management and the owners personal involvement.
Your dedication to keeping the Customer informed of schedule, personally reviewing job details and timely attention to schedule changes and emerging installation problems (i.e., duct interference with recessed lighting) provides a level of customer service way above what I have experienced or heard of. The value this provides in Customer peace of mind (confidence in FBT), ability to schedule personal errands or work schedule during installation, and Customer feeling that "FBT Corporately cares about my home and my time/schedule" cannot be over emphasized.
Thank You So Much!
(note: This review is from a letter sent to FBT from the customer and not from an Angie's List review.)
Diane, Springfield, VA.
Scope of work: Hall bathroom remodel
"FBT Tile and Marble is the best kept secret in Woodbridge/Springfield area. I began the process by obtaining a free estimate from Frank Brennan. In addition to quoting very fair prices, Frank provided me wounderful ideas for renovating my original (drab) townhouse bathroom. The crew assigned to my job worked in record time (completed the job in 3 days), and did a beautiful job in transforming my ugly, dated bathroom to a beautiful oasis! In addition to replacing the tub, the crew replaced any rotted sub-flooring and any rotted wood behind the fiberglass tub. My floor has squeaked for 20 years and the squeak is finally gone, thanks to the high quality work of this company.
I will be forever grateful to FBT Tile and Marble, and Frank Brennan, for their professionalism and assistance. There is only one downside to this experience and that is that I now would like to renovate my entire house!
Scope of work: Hall bathroom remodel
"FBT Tile and Marble is the best kept secret in Woodbridge/Springfield area. I began the process by obtaining a free estimate from Frank Brennan. In addition to quoting very fair prices, Frank provided me wounderful ideas for renovating my original (drab) townhouse bathroom. The crew assigned to my job worked in record time (completed the job in 3 days), and did a beautiful job in transforming my ugly, dated bathroom to a beautiful oasis! In addition to replacing the tub, the crew replaced any rotted sub-flooring and any rotted wood behind the fiberglass tub. My floor has squeaked for 20 years and the squeak is finally gone, thanks to the high quality work of this company.
I will be forever grateful to FBT Tile and Marble, and Frank Brennan, for their professionalism and assistance. There is only one downside to this experience and that is that I now would like to renovate my entire house!
Ann, Arlington, VA
Scope of work: Install a walk in curb-less whole bath shower with glass tiles from floor to ceiling.
"It was a pleasure to work with you, And Jason and Carlos were excellent workers. We appreciate the thorough clean-up, too. We would be happy to serve as a reference for you if anyone wants to talk to a very satisfied client. This project has been the least-stressful home improvement undertaking for us, and that's because of your talented, professional, courteous team. I just wish we had known about FBT several years ago!"
(Note: This review is form a letter sent to FBT and not from an Angie"s List customer.)
Scope of work: Install a walk in curb-less whole bath shower with glass tiles from floor to ceiling.
"It was a pleasure to work with you, And Jason and Carlos were excellent workers. We appreciate the thorough clean-up, too. We would be happy to serve as a reference for you if anyone wants to talk to a very satisfied client. This project has been the least-stressful home improvement undertaking for us, and that's because of your talented, professional, courteous team. I just wish we had known about FBT several years ago!"
(Note: This review is form a letter sent to FBT and not from an Angie"s List customer.)
Carol, Alexandria, VA.
Scope of work: Bathroom shower wall and floor tiles were scraped out and regrouted.
"The Technician arrived on time. It took about two hours and when finished the shower looked new again! Mr. Brennan arrived during the work to check on the progress.
This was a small job that no one seemed interested in doing. I feel that I received as much attention and professionalism as a customer that was having a much larger job done."
Scope of work: Bathroom shower wall and floor tiles were scraped out and regrouted.
"The Technician arrived on time. It took about two hours and when finished the shower looked new again! Mr. Brennan arrived during the work to check on the progress.
This was a small job that no one seemed interested in doing. I feel that I received as much attention and professionalism as a customer that was having a much larger job done."
Trisha, Fairfax Station, VA.
Scope of work: Powder room remodel.
"From start to finish, it was an easy, seemless process for us. We chose the tile and fixtures and Frank did the rest. He ordered everything, picked it up and brought it to our house, and his crew removed all the old items from our house. They arrived exactly when Frank said they would and worked all day each day they were here. They checked with us before installing the mirror, glass shelf, light fixture and towel bar so as to place everything exactly as we preferred it. All work was done very professionally and exceeded our expectations. We will definitely call Frank again for any tile work or future remodeling we do. Work was started on Monday and Finished Thursday!
Tammy, Springfield, VA.
Scope of work: Re-tiled a bathroom floor and ceramic base.
"Mr. Brennan had a proposal to me the same day as the visit to my house for the estimate. He and His team showed up right on time Monday morning. The tile looks great! His crew was polite and kept the dust to a minimum and pretty well contained in the bathroom."
The above testimonials are from http://www.angieslist.com.
